At Moon Bank, we are committed to providing our customers with high-quality jewelry and a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we offer the following return options:

• Damaged during shipment: If your jewelry is damaged during shipment, we will offer a free return within 14 days of receiving the product. In this case, the return shipping cost will be covered by us. Please contact us immediately to initiate the return process.
• Not suitable: If you are not satisfied with your purchase due to personal preference, we accept returns within 7 days of receiving the product. However, in this case, the return shipping cost will be the responsibility of the customer.

To initiate a return, please contact us at moonbankstudio@gmail.com or WeChat: moonbankstudio with your order number and the reason for the return. Once we receive the returned item, we will process a refund or exchange within 5-7 business days.